CLIENT BACKGROUND

The client is a non-retail supplier to JC Penney.  They manufacture store shelving and displays.  They have no IT staff and no EDI coordinator.

BUSINESS CHALLENGES:

	Needed customer set up as an EDI partner
	Demanding customer sends lots of purchase orders
	Needed to handle large quantities of transactions
	Needed a dependable solution for EDI because some transactions were subject to extremely short business cycles
	Complicated EDI module is difficult for non-EDI users to set up
	Needed hands-off operations
	Needed ongoing "EDI Coordinator" assistance

EDIGuys SOLUTIONS:

	Exploited email notifications in the EDI front-end system to notify customer service of new inbound transactions
	Set up automated EDI order importing with email notifications to customer service
	Set up automated customer address changes
	Set up automated PO Changes
	Set up automated invoice export and send
	Offered ongoing "EDI coordinator" support to enable additional trading partners, provide problem resolution, upgrade to new version of EDI standards.

BUSINESS BENEFITS:

	Hands-off daily operations
	Customer service responds to automated email notifications
	Key personnel and the EDI Guys are notified of error conditions
	Dependable, unattended EDI system with responsive technical support

For a free business system analysis call us at 1-877-EDI-GUYS or send us an email at mail@ediguys.net

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